Customer Care

Here to help, calmly

Everything you might want to know about delivery, returns, care and our warranty.

Delivery

Delivered within 10 days

Every order is delivered by our own two-person team within ten days, unpacked and placed in the room of your choosing. We'll agree a date with you in advance.

Do you deliver outside the UK?

We deliver across the UK and to selected European cities. Write to us for a quote to your address.

Returns & Exchanges

Free returns within 30 days

If a piece isn't right, return it within 30 days for a full refund — collection is free, and we handle the packing.

Made-to-order pieces

Bespoke finishes are made for you; these can be exchanged but not refunded. We'll always make it right.

Care & Warranty

Our 5-year warranty

Materials and joinery are guaranteed for five years. Beyond that, we repair, re-cane and refinish for as long as you own the piece.

Caring for cane & oak

Dust cane with a soft dry brush; treat oak once a year with a natural wax. Keep out of direct heat and sunlight.

Trade Enquiries

Working with IBDA3

We work with architects and interior designers on residential and hospitality projects. Trade pricing and samples are available on request.