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Everything you might want to know about delivery, returns, care and our warranty.
Delivery
Delivered within 10 days
Every order is delivered by our own two-person team within ten days, unpacked and placed in the room of your choosing. We'll agree a date with you in advance.
Do you deliver outside the UK?
We deliver across the UK and to selected European cities. Write to us for a quote to your address.
Returns & Exchanges
Free returns within 30 days
If a piece isn't right, return it within 30 days for a full refund — collection is free, and we handle the packing.
Made-to-order pieces
Bespoke finishes are made for you; these can be exchanged but not refunded. We'll always make it right.
Care & Warranty
Our 5-year warranty
Materials and joinery are guaranteed for five years. Beyond that, we repair, re-cane and refinish for as long as you own the piece.
Caring for cane & oak
Dust cane with a soft dry brush; treat oak once a year with a natural wax. Keep out of direct heat and sunlight.
Trade Enquiries
Working with IBDA3
We work with architects and interior designers on residential and hospitality projects. Trade pricing and samples are available on request.